Hello! Thanks for reporting these problems.
I was able to replicate the problem of the state and national benchmarks not displaying in the reports and have shared details with our developers to resolve the issue.
For the open-ended responses, just to confirm: when you preview your report, you should then select “add or export open-ended responses.” This will bring up the open-ended responses viewer, and you can select “add all to report” or you can select specific responses to add. Screenshots are below.
If this is still not working for you, can you please email email@example.com with additional details or a screenshot of what you are seeing to help us troubleshoot?