I’m reading the aforementioned article which in part, has the following:
Ask about experiences and actions, not perceptions and intentions.
For outcome evaluation, gathering information about outcomes can be more efficient than asking about processes that lead to the outcomes.
Don’t Did you enjoy the program?
Do Have you recommended the program to anyone else?
However, on the Summer Reading Immediate Surveys, question #5 asks “What did you like most about the program/service.”
Is this not a contradiction?
Thank you kindly.