So far we’ve used the Project Outcome site to create follow-up links and only deliver follow-up surveys via email, using the link provided through the Project Outcome Survey Management tool. Easy-peasy to just go through the same steps but choose “Follow-Up” as survey type in the first step of survey creation. Response rate isn’t great though.
We are about to try out a general survey based on the more general follow-up questions that we can use with active and inactive customers. Working (unofficial) draft is attached! 2017 Programming Needs & Follow-Up Survey.docx (14.2 KB)