Great question. We understand libraries want to capture data about why people may not be attending programs or using the library, but our surveys are designed so libraries can capture outcome data tied to a specific program or service. Our Education/Lifelong Learning Immediate survey is the most generic survey and can generally be tied to any program or service, but does not have non-attendee questions. We do encourage libraries to use our resources for writing outcome questions to create their own if our standardized surveys don’t meed their needs. These can be found under the resource “writing open ended questions” and “outcome measurement guidelines”.