Has anyone used this Project Outcome surveys in place of expensive consultant-provided community engagement projects including focus groups & an electronic survey?
I don’t know of anyone completely replacing community engagement/needs projects with Project Outcome, but it’s certainly designed to measure your impact on programs and services that are aligned with community needs. We are having a webinar in November that focuses on community needs - http://www.ala.org/pla/education/onlinelearning/webinars/projectoutcomeripl. We also know that libraries are able to use the results to determine if there’s new community needs they can address with improved or new programming/services.
We use the Project Outcome surveys to measure success at the individual level for program events designed to meet our goals around civic or community engagement.
We do not use them as research to form those strategic goals, though the open comments do contribute to service planning.
That research can be expensive!